Privacy Policy

Latency Host ("we," "us," or "our") operates latency.host and related hosting services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, or purchase hosting services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

Information you provide

• Account details such as name, email address, username, and password
• Billing information including payment method details processed by our payment providers
• Support tickets, live chat messages, and other communications with our team
• Server configuration data and content you choose to host on our platform

Information collected automatically

• IP address, browser type, device information, and operating system
• Pages visited, referral URLs, and interaction data on our website
• Server logs, connection timestamps, and resource usage metrics
• Cookies and similar technologies used for authentication and analytics

We use the information we collect to:

• Provide, operate, and maintain our hosting services
• Process transactions and send billing-related communications
• Respond to support requests and improve customer service
• Monitor network security, prevent abuse, and enforce our Terms of Service
• Send service announcements, updates, and promotional materials (where permitted)
• Comply with legal obligations and protect our rights

We do not sell your personal information. We may share data with trusted third parties only when necessary to operate our services, including:

• Payment processors to complete transactions
• Infrastructure and datacenter partners that host our hardware
• Analytics, fraud prevention, and DDoS mitigation providers
• Law enforcement or regulatory bodies when required by law

All third-party providers are required to handle your data securely and only for the purposes we specify.

We retain personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Server logs and security records may be retained for a limited period for operational and security purposes.

We implement industry-standard technical and organizational measures to protect your information, including encryption in transit, access controls, and network monitoring. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data, and to object to certain uses or request data portability. To exercise these rights, contact us at privacy@latency.host.

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how our website is used. You can control cookies through your browser settings, though disabling them may affect certain features of our site and client area.

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy, contact us at privacy@latency.host or through our contact page.